I’m finally getting around to setting up the camera on my XT, but I’m having trouble. LightBurn only shows me a black screen. Has anyone else gone through this? I looked on the OneLaser website, but I couldn’t find an answer. Please let me know if you can help me fix this.
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If you’re using LightBurn and have the cover off, try setting the camera to “Fallback from Recommended” in the camera settings. That fixed the black screen issue for me.
Please confirm that you have removed the protective lens cap from the camera.
To further troubleshoot, please open the built-in camera app on your computer and select the XT camera to see if a video feed is displayed correctly.
If the issue persists, we recommend clicking the link below to submit a ticket. Our after-sale team will be happy to help you resolve this: https://zohodesk.1laser.com/portal/en/newticket 